Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, username, password, and profile information
• Health and Wellness Data: Mood entries, journal entries, goal tracking, habit data, and wellness assessments
• Community Content: Posts, comments, messages, and interactions in community features
• Support Communications: Messages you send to our support team
• Survey Responses: Feedback and research participation (always optional)

1.2 Information Collected Automatically

• Usage Data: How you interact with our app, features used, time spent, and navigation patterns
• Device Information: Device type, operating system, app version, and unique device identifiers
• Log Data: IP address, access times, and error logs for troubleshooting
• Analytics Data: Aggregated usage statistics to improve our Service

1.3 Information from Third Parties

• Social Login: If you sign up using social media, we receive basic profile information
• Health Integrations: Data from health apps you choose to connect (with your explicit consent)

2. How We Use Your Information

2.1 Core Service Functions

• Provide personalized wellness recommendations and insights
• Track your progress and celebrate achievements
• Enable community features and peer connections
• Send helpful reminders and check-ins
• Customize your app experience based on your preferences

2.2 Service Improvement

• Analyze usage patterns to improve features and user experience
• Develop new tools and resources for neurodivergent mental health
• Conduct research to advance understanding of neurodivergent wellness (anonymized data only)

2.3 Communication

• Send important service updates and security notifications
• Respond to your support requests and feedback
• Share educational content and wellness tips (if you opt-in)

3. Information Sharing and Disclosure

We do not sell your personal information. We only share your information in these limited circumstances:

3.1 With Your Consent

• When you explicitly choose to share information with other users
• When you connect third-party health apps or services
• When you participate in research studies (always voluntary and anonymized)

3.2 Service Providers

• Cloud hosting and data storage providers (with strict data protection agreements)
• Analytics services that help us improve the app (using anonymized data)
• Customer support tools to help resolve your issues

3.3 Legal Requirements

• When required by law, court order, or government request
• To protect the safety of our users or the public
• To investigate fraud or security issues

3.4 Business Transfers

If Neuracare is acquired or merged, your information may be transferred, but the new entity must honor this Privacy Policy.

4. Data Security and Protection

4.1 Security Measures

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict employee access controls with regular security training
• Regular Audits: Ongoing security assessments and vulnerability testing
• Secure Infrastructure: SOC 2 compliant cloud providers with robust security measures

4.2 Data Minimization

• We only collect data necessary for providing our Service
• Personal data is automatically deleted when no longer needed
• You can request data deletion at any time

5. Your Privacy Rights and Controls

5.1 Access and Control

• View Your Data: Access all personal information we have about you
• Update Information: Correct or update your account and profile information
• Download Data: Export your data in a portable format
• Delete Account: Permanently delete your account and associated data

5.2 Privacy Settings

• Control what information is visible to other users
• Manage notification preferences and communication settings
• Choose which data to share with integrated health apps
• Opt out of optional data collection and research participation

5.3 Regional Rights

GDPR (EU Users): You have additional rights including data portability, right to be forgotten, and the right to object to processing.

CCPA (California Users): You have the right to know, delete, and opt-out of the sale of personal information (which we don't do anyway).

6. Data Retention

• Active Accounts: We retain your data while your account is active and for a reasonable period after
• Deleted Accounts: Most data is deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer if required by law
• Anonymized Research: Anonymized data may be retained for research purposes to benefit the neurodivergent community

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. Users aged 13-17 must have parental consent to use our Service.

If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

8. International Data Transfers

Your information may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent privacy protections
• Other appropriate safeguards as required by applicable law

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic app functionality and security
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

9.2 Managing Cookies

You can control cookies through your browser settings, but disabling essential cookies may affect app functionality.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those services. We encourage you to review their privacy policies before sharing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you via email or in-app notification of material changes
• Post the updated policy on our website with the effective date
• Obtain your consent for changes that materially expand how we use your data

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

• Email: privacy@neuracare.ai
• Data Protection Officer: security@neuracare.ai
• General Inquiries: hello@neuracare.ai

We will respond to your privacy requests within 30 days (or as required by applicable law).